Support
Email us at [email protected] and a real person will get back to you. Below are answers to the questions families ask most.
Frequently asked questions
How do I change my plan?
You can switch between Individual and Family, or between weekly and yearly billing, from your subscription settings in the App Store or Google Play. The change follows your store's usual rules for upgrades and downgrades.
How do I cancel my subscription?
Cancel any time in your App Store or Google Play account settings, under subscriptions. Your plan stays active until the end of the period you already paid for, then it stops renewing. If you are in a free trial, cancel before it ends to avoid a charge.
How do I join a household with an invite code?
Ask the person who manages your household for the invite code. In Dinejot, choose to join a household, enter the code, and pick your profile. You will start voting on plans right away.
How does Dinejot handle allergies?
Set each member's allergens in their profile. Dinejot uses hard filters, so any dish that conflicts with a household allergen is removed from your plans before you ever see it. Always check ingredient labels yourself as a final step, since recipes and products can change.
How do I delete my account?
Open your household settings in the app and choose to delete your account. This removes your identity and your seat in the household. Prefer we handle it? Email [email protected] and we will take care of it.